Lean and Six Sigma are just two of many complementary approaches used internationally by business to improve results. Despite the number of years they have been in use, many companies still are not applying any of these business process improvement approaches within their organizations–or worse, they apply them wastefully by not providing proper leadership.

People, processes, and a leadership perspective are the keys to correct implementation; and one might wonder how this keeps getting missed.

Foreign markets can be big revenue drivers for business expansion. So why is it that far too many people can’t be bothered?

Building a lasting, positive relationship with your customers is critical for business growth.

Without great service you will struggle with maintaining customers and controlling sales team churn. Slow the churn of customers and sales team members and you'll see improved financial performance and lifetime customer value. This can be the critical factor in keeping your business healthy.

A 5% reduction in customer churn can improve net profits by 20% to 80% depending upon your industry.

Monopolies are not always bad. Inside in his insightful book Zero to One, Peter Theil focuses on “Creative Monopolies”. Most of us are taught that our economy is based upon competition. That it is competition that makes economy healthy creates jobs and provides the way forward.

Lean measurements are focused on getting to the "why" of the results so you can use your learnings to leverage future results.